Personal Shopper
La Carte 24 Sèvres
Search
My account
Search
Search
24 Sèvres
Lovelist
My account
Lovelist
My shopping bag
Designers
Categories
Sale
Special Days
Holidays
Los Angeles
Private Sale
Fall Offer
Designers
Acne Studios
A.P.C.
Balenciaga
Celine
Chloé
Gucci
Isabel Marant
Loewe
Marc Jacobs
Prada
Vanessa Bruno
All brands
New Arrivals
Ready To Wear
Sale
All products
Dresses
Beachwear
Coats
Tops
Shirts
Knitwear
Jackets
Skirts
Pants
Jeans
Jumpsuits & overalls
Ready-to-wear accessories
Exclusivities
Shoes
Sale
All products
Sneakers
Sandals
Mules
Ankle boots
Pumps
Loafers and slippers
Brogues
Ballet pumps
Boots
Espadrilles
Exclusivities
Bags
Sale
All products
Crossbody bags
Shoulder bags
Handbags
Totes and shoppers
Clutch bags
Backpacks
Mini bags
Bucket bags
Sporty bags
Luggage
Baskets
Bags accessories
Exclusivities
Accessories
Sale
All products
Fashion jewelry
Fine jewelry
Sunglasses
Hats
Scarves and Neckties
Tech
Belts
Hair accessories
Keychains
Gloves
Small leather goods
Exclusivities
Beauty
All products
Make-up
Sunscreen
Body care
Skincare
Haircare
Fragrances
Candles and diffusers
Exclusivities
Sale
Looks
Looks
Le Bon Marché
Le Bon Marché
Le Bon Marché magazine
Events
Departments
Services in store
Brands
Restaurants
Store windows
History
Art at Le Bon Marché
Catalogs
La Carte 24 Sèvres
Store gift cards
La Grande Épicerie de Paris
In store information
Contact us
Le Bon Marché
Your 24 Sèvres
Shipping and Returns
La Carte 24 Sèvres
Contact Us
FAQ
FREQUENTLY ASKED QUESTIONS
Delivery
In which countries do you deliver ?
What are delivery methods, times and costs ?
Can it be delivered to work ?
Are there shipping restrictions for some items ?
Are taxes and duties included in your prices ?
Can it be delivered to Le Bon Marché ?
Can I change my delivery address ?
Who can receive my order ?
Are there shipping restrictions for some countries ?
Do you deliver to PO boxes ?
How can I track my order ?
How do I add an address to my address book ?
What happens if I'm not there when delivery is attempted ?
Returns & Exchanges
I have received my items but it does not match my order, what should I do ?
How do I exchange an item ?
What is the return policy on beauty products ?
Should I bear the costs for the return shipping ?
Can I return a gift ?
Can I return my order directly to Le Bon Marché ?
Can I cancel my order or an item from my order ?
What happens if my order is damaged ?
How can I get a refund and how long does it take ?
24 Sèvres Shopping
I forgot my password, what should I do ?
I want to change some informations on my account, how should I do ?
How can I manage my subscriptions to the 24 Sèvres newsletters ?
Do I need to create an account to place an order ?
How do I look for a product ?
How can I login on my 24 Sèvres account ?
I saw a product on 24 Sèvres that is not online anymore. How can I buy it ?
I saw a product at Le Bon Marché but I cannot find it on 24 Sèvres. How can I buy it ?
How to create an account on 24 Sèvres ?
24 Sèvres online payment
What happens if my payment is declined ?
When and where can I view my bill online ?
Is it possible to pay in several installments ?
What payment methods do you accept ?
Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?
Is it possible to collect payment on delivery ?
Can I be eligible for a tax refund ?
Is online payment secure ?
My Account
How can I access my account ?
How can I edit my account information ?
How can I manage the communications from Le Bon Marché, La Grande Epicerie and 24 Sèvres ?
How do I link my online account to La Carte 24 Sèvres loyalty program ?
Click&Collect
Can I exchange my order at Le Bon Marché ?
What happens if I'm not available to collect my order ?
Can I return my order the same day I collected it ?
Where can I pick-up my order at Le Bon Marché ?
When will my order be available ?
Can someone else collect my order ?
What should I bring to pick-up my order ?
Contact 24 Sèvres
How can I contact 24 Sèvres Customer Service ?